FAQs

Whether it's a monetary donation or a physical donation, you can reach out to us via the “Contact Us” form or speak with us in person when you visit the trail.

In the event of rain on the day of your scheduled trail night or forecasted during our normal open hours, we will decide on cancellation 2-3 hours before opening. Safety is our primary concern, as rainy conditions can make the trail slippery and unsafe in some areas. If we decide to cancel the entire event, we will honor your ticket for another night. If we have to cancel specific time slots for an event, we will promptly send out an email explaining the reason for the cancellation. If your night or time slot is canceled and you prefer a refund instead of attending on a different night, please request a refund through the "Contact Us" form on the homepage.

Yes, we do! We sell t-shirts, hoodies, hats, and more - here. If you purchase any item and wear it on your trail night, you will receive a cash refund of 50% of your pre-fee ticket price (This equates to $2.50 if paid with cash or $3 if paid online)! If multiple people wear our merchandise, they will also receive a refund.

No, but they are STRONGLY RECOMMENDED! We also sell at-the-door tickets, but they may not be available if we sell out online for the night. We will also offer several coupons throughout the trail season that are only valid for online tickets.

We do not have a parking lot, so you will need to park along the road. On busy trail nights, you may have to park farther up or down along the road and walk to the entrance. Some neighbors may have their yards roped off, please DO NOT attempt to park in front of their house!

Tickets are not currently available.

Absolutely!

Step 1: Open the Ticket Source email titled “Booking Confirmation for Josh’s Lights Christmas Trail 202x.”

Step 2: Scroll down and click on “Manage My Booking.”

Step 3: Select ”Exchange Booking” and choose a different date or time.

If you need further assistance, please fill out the “Contact Us” on the homepage.

Step 1: Open the email you received from TicketSource: Titled “Booking Confirmation”

Step 2: Scroll down to the bottom of the email

Step 3: Click on the attachment titled “eticket”

Step 4: Present your QR code to the ticket booth attendant

Yes, we do! If you would like to give a donation or need to purchase a ticket at the door, we accept cash, cards, or electronic payments such as Venmo and Apple Pay.

Yes, you can! If you have already bought tickets but they still need to, they can purchase tickets at our ticket booth when you arrive. We accept cash, cards, and electronic payments!

Yes! Pets must be on a leash.

Yes we do! More information will be available in the future! If you would like to help Josh and his team be on the show, talk to a crew member when you visit the trail.

Yes, we do! If you have a large group, such as a birthday party or a church group, we allow you to book a specific night for a set total cost or individual costs. If you would like to schedule a private night on a day other than Friday or Saturday, please feel free to reach out to us through the "Contact Us" form on the homepage.

Yes, you can! Strollers can easily navigate the trail, but they might need extra help in some parts because of roots or slight inclines.

We ONLY OFFER refunds if you purchase a ticket but don’t show up for your trail night. To request a refund, please contact us using the "Contact Us" form on the homepage.

We strongly recommend closed-toed shoes.

Babies are totally allowed! If they are 3 or younger, they don’t need a ticket. If they are 4 or older, we do ask that you buy them a ticket.

Yes! We love to see your Halloween costume or your favorite holiday gear.

YES!! We encourage you to take pictures throughout the trail! We also love seeing your pictures on social media when you tag us @Joshs__Lights.

During the Christmas trail, we do offer concessions such as hot chocolate and sweets that are free for anyone who has purchased a ticket. We do accept donations for concessions!

The trail spans approximately 750 feet and typically takes around 15-20 minutes to walk its full length. This is a wooded trail with exposed roots and uneven surfaces. We try to clear the pathway as much as possible to make it safer.

Josh and his team start setting up the Halloween trail during the first week of October and continue until opening. They begin work on the Christmas trail in early November, quickly setting everything up by December. To prepare for Christmas, they first take down the Halloween trail, which takes just 3-4 days. Josh works year round with all the behind the scenes stuff to prepare for the busy trail season.